FAQ
Order status & tracking
What is the delivery time?
Delivery time may vary depending on location. See below:
US: 5-7 Business days
CA: 5-7 Business days
AU: 7-10 Business days
EUROPE: 5-7 Business days
Others: 7-10 Business days
What is the processing time?
Our processing time is typically 1–2 business days. Once your order is packed and ready, you'll receive a shipping confirmation with your tracking number.
Do you ship to my country?
We deliver worldwide. If there are any problems or difficulties with delivery, our customer service team will contact you as soon as possible.
What happens if I'm not home at the time of delivery?
The courier will usually try again or leave instructions for pickup. Please check the tracking link for more details.
My order is delayed. What should I do?
Sometimes delays happen due to customs or logistics. If it’s past the expected date, contact us and we’ll check it for you.
Issues with orders
I received the wrong item. How can I exchange it?
Sorry about that! Just send us an email with a photo of what you received, and we’ll take care of the exchange.
My order arrived damaged. What should I do?
Oh no! Please send us a photo of the damaged item within 7 days and we’ll resolve it for you as fast as possible.
An item is missing from my delivery. How do I fix this?
Sometimes items ship separately. But if you think something’s missing, let us know and we’ll look into it.
Tracking says delivered, but I didn’t receive anything. Now what?
Sometimes packages are left at reception or with a neighbor. If you still can’t find it, contact us and we’ll help.
Changes & cancellations
Can I cancel my order?
Yes, as long as it hasn’t been shipped yet. After that, we’ll need to process it as a return. Send an email to our team to check if your order has already been sent.
Can I change my address after the purchase?
If your order hasn’t shipped yet, yes. Send an email to our team to check if your order has already been sent. If it has already been sent, it will not be possible to change the address.
I placed the wrong order. How can I fix it?
Contact us as soon as possible and we’ll do our best to correct it before it’s shipped.
Returns and Replacements
How do I replace my shades?
Lost or Damaged? We've Got You Covered
Whether your shades go missing, get cracked, or take an unexpected hit — we’ve got your back.
Request a replacement within 24 months and get a brand-new pair by simply covering the processing fee. (Limited to 2 replacements per item.)
Craftsmanship Guarantee
Each pair is built to last — but if something ever goes wrong due to a production issue or defect, we’ll replace it free of charge.
How do I return my shades?
If you’re not completely happy with your product or had a change of heart, no problem — we understand!
You can return it to us in perfect condition (unused and in the original packaging), and we’ll issue a full refund. We just ask that return shipping costs be covered by the customer.
We're here to make things right — always.
Get in touch
Have questions about your order, or a general enquiry?